Case Study
MILMA e-Vet App & Veterinary Operations Digitization
MILMA e‑Vet is MILMA’s digital veterinary workflow. It combines a doctor mobile app with a management web portal. Together, they create one trackable process from field visit to office review. MILMA (Kerala Co-operative Milk Marketing Federation—KCMMF) started in 1980 under Operation Flood. It runs as a three-tier dairy cooperative in Kerala. MILMA has 3,076 primary milk co-operative societies. It has 10.4 lakh milk-producing farmer members. Three regional unions coordinate this network: TRCMPU, ERCMPU, and MRCMPU.
With MILMA e‑Vet, veterinarians record cases in the field with less delay. Doctors register new cases and update treatment notes on the spot. They also capture insurance details in the same flow. The app stores animal-wise history in one place. Doctors can review earlier visits before starting treatment. They can also track open cases until closure. MILMA e‑Vet shows a monthly summary on the phone. This helps doctors review caseload and outcomes faster.
The MILMA e‑Vet web portal gives administrators a view of doctor activity. Teams can track doctor-wise cases and total volumes across locations. They can review trends and spot delays in reporting. The portal also supports payout processing. It calculates payables using payment slabs. This reduces manual reconciliation and speeds up approvals. It also improves audit readiness by keeping a clear trail from case entry to settlement.
MILMA e‑Vet also supports medicine inventory control. Teams can log available medicines and monitor expiry dates. This reduces the risk of using expired stock. It also supports better planning for replenishment. The same system can help supervisors check whether doctors record cases consistently. It can also help managers compare workload across doctors. Overall, MILMA e‑Vet improves daily execution for doctors and strengthens oversight for administrators. It supports faster documentation, clearer reporting, and more transparent payment processing across MILMA’s veterinary network.
MILMA’s veterinary service operations required a faster, more standardized way to record field cases, consolidate doctor activity, and verify insurance-related details across a distributed network. Manual processes made it difficult to generate timely summaries, ensure uniform documentation quality, and reconcile payments consistently. Medicine stock monitoring also needed tighter controls, including expiry visibility, to reduce wastage risk and improve availability.
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MILMA e‑Vet doctor mobile app: Mobile-first workflow to register new cases and update animal-level case details.
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Animal-wise digital records: Continuous history of treatments and outcomes to support follow-ups and continuity of care.
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Insurance data capture: Insurance information captured as part of case entry to improve completeness and auditability.
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Monthly summaries on mobile: Month-wise activity summary available on the doctor’s phone for quick review.
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Admin web portal reporting: Doctor-wise and total case tracking with downloadable/structured reporting for management review.
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Slab-based payment calculation: Automated payable computation based on predefined payment slabs to reduce manual effort and errors.
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Medicine inventory + expiry tracking: Stock and expiry monitoring to improve safety, reduce wastage, and support procurement planning.
Trace AgTech implemented MILMA e‑Vet as a connected system: the mobile app standardizes field data capture by veterinarians, while the web portal consolidates reporting, payout computation, and inventory oversight. Rollout focused on making case entry simple and repeatable in the field, while ensuring management gets structured, doctor-wise visibility for operational governance. The configuration was designed to support consistent documentation and quick reconciliation between service delivery and administrative settlement.
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Faster, cleaner documentation: Field case records move from paper-based registers to standardized digital entries, improving consistency.
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Better doctor experience: Doctors can track cases and view monthly summaries directly in MILMA e‑Vet, reducing follow-up effort.
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Transparent settlements: Slab-based payable calculations support quicker verification and more auditable doctor payouts.
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Stronger oversight: Admin reports provide doctor-wise and overall caseload visibility for monitoring and planning.
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Safer inventory control: Expiry-based inventory tracking reduces the chance of using expired medicines and supports better stock planning.
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